This Privacy Policy explains how SpiderWebX ("we", "us", "our") collects, uses and protects your personal information when you visit spiderwebx.com, contact us, or use our services. If you have any questions, email us at thespiderwebx@gmail.com.
Information we collect
Information you give us. When you fill in our enquiry form, message us on WhatsApp, email or call us, we collect the details you share, such as:
- your name, phone or WhatsApp number and email address
- your business name or website
- the services you're interested in and anything you tell us about your goals
Information collected automatically. When you browse our website, we and our service providers may collect technical information such as your device and browser type, the pages you visit, how long you stay, and the website or ad that brought you here. This is collected through cookies and similar technologies (see "Cookies and analytics" below).
Information from clients. If you become a client, we may receive access to your website, ad accounts, analytics and other business tools so we can do the work you've asked for.
How we use your information
We use your information to:
- reply to your enquiry and prepare proposals, quotes and audits
- deliver, manage and improve the services you've asked for
- send service updates, reports and invoices
- understand how visitors use our website so we can improve it
- measure the performance of our own advertising
- meet our legal, tax and accounting obligations
We only send marketing messages if you've agreed to receive them, and you can opt out at any time.
Legal basis
Where data protection law requires a legal basis, we process your information because you've asked us to (for example, by sending an enquiry), because it's necessary for a contract with you, because you've given consent, or because we have a legitimate interest in running and improving our business in a way that doesn't override your rights.
Sharing your information
We don't sell your personal information. We share it only with trusted providers who help us run our business, such as website hosting, form and email services, WhatsApp, cloud storage, analytics and advertising platforms, and accounting tools. These providers may only use your information to provide their services to us.
When you send an enquiry through a form on this website, it is delivered by Web3Forms (web3forms.com), a form service that passes your details on to us by email. Web3Forms handles what you submit only to deliver it to us. If you message us on WhatsApp, WhatsApp's own privacy policy also applies.
We may also share information if the law requires it, or to protect our rights, our clients or the public.
International transfers
Some of our service providers store or process data in other countries. When this happens, we take reasonable steps to make sure your information stays protected.
How long we keep it
We keep enquiry details for as long as needed to respond and follow up, and client information for the length of our work together plus any period required by law (for example, for tax records). When we no longer need information, we delete or anonymise it.
Cookies and analytics
Our website may use cookies and similar technologies, including tools such as Google Analytics and the Meta Pixel, to understand visits and measure our advertising. You can block or delete cookies in your browser settings. Some parts of the website may not work as well without them.
Your rights
Depending on where you live, you may have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct or delete it
- withdraw your consent at any time
- object to or restrict certain uses of your information
To make a request, email thespiderwebx@gmail.com. We'll respond within a reasonable time and may need to confirm your identity first.
Security
We use reasonable technical and organisational measures to protect your information. No method of sending or storing data online is completely secure, so we can't guarantee absolute security.
Children
Our website and services are intended for businesses and adults. We don't knowingly collect personal information from children.
Links to other websites
Our website may link to other websites and platforms. We're not responsible for their privacy practices, so please read their policies.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Contact us
SpiderWebX
Email: thespiderwebx@gmail.com
Phone and WhatsApp: +91 98779 70305